Service Manager powered by HEAT

Working with the CI Map

•About the CI Map

•Viewing a CI Map

•Viewing CI Outage Impact

•Viewing a CI Map Tree

•Mapping a Configuration Item

•Defining a Configuration Item Relationship

•Defining Constraints for Configuration Item Relationships

About the CI Map

The CI map gives you a way to visually look at a configuration item or service and view the related services or connected configuration items (dependent on, hosted on, or managed by) in your organization.

While viewing a map, you can see the impact of service interruptions at various upstream and downstream points, enabling you to better manage your service network and to quickly isolate service failures.

The CI map supports individual services but does not support environments using clusters or load-balancing structure.

Viewing a CI Map

1.Log in to the application as a Configuration Manager, ISM Discovery Manager, or ISM Discovery Analyst.

2.Open the CI workspace. The system displays a list of configuration items.

3.Double-click an item to view the record details.

4.Click the CI Map button. The system displays the CI Map for the selected item. The following shows a web hosting service map.

5.Under View Options, do the following:

a.

Choose a horizontal or vertical layout.

b.

Select Always show relation to show the relation between items on the map.

6.Select the number of levels to view. In large CI maps, you might only want to view one or two levels.

7.Select an item on the CI map to view the record details.

8.To center the CI map on a specific item, right-click the item, then choose Centralize and Redraw.

Viewing CI Outage Impact

1.To view the potential impact of an outage, right-click a configuration item block in the CI map and choose Show outage impact.

2.To revert to the original view, right-click a configuration item block and choose Hide Outage Impact.

Viewing a CI Map Tree

Use the Map Tree tab to view upstream and downstream relationships to a given configuration item. See also Working with Dependency Mapping.

1.Log in to the application as a Configuration Manager, ISM Discovery Manager, or ISM Discovery Analyst.

2.Open the CI or the CI Service workspace. The system displays a list of configuration items.

3.Double-click an item to view the record details.

4.Within a configuration item record, select the CI Map Tree tab. Configuration items that are downstream to the current configuration item are listed on the left side, while upstream configuration items are on the right.

When viewed on the CI map, outages propagate upstream.

Mapping a Configuration Item

Link or unlink upstream and downstream relationships to a given configuration item under the Map Tree tab.

1.Log in to the application as a Configuration Manager.

2.Open the configuration item or CI Service workspace. The list of objects appears.

3.Within a configuration item record, select the Map Tree tab.

4.Click the link icon under the downstream or upstream relationship. The relationship window appears.

5.Select the relationship to link and click Link.

The configuration item record that you selected appears in the tree view. If there are configuration items that are related to the configuration item record you selected, these appear as parents or children (as defined when the configuration items were linked) to the configuration item in the tree.

Defining a Configuration Item Relationship

Using the CI Named Rel Data workspace, you can add verbiage to define logical relationships between configuration items. This verbiage appears on the CI map viewer, showing how one configuration item is related to another (for example, hosted on, connects to, runs on, and so on).

For example, a child record connected to a parent record (upstream) contains the verbiage hosted on, while the parent record connecting to a child record (downstream) contains the verbiage hosts.

1.Log in to the application as a Configuration Manager.

2.Open the CI Named Rel Data workspace. The system displays a list of relationships.

•The Child to Parent Link Name column shows the verbiage for a child record related to a parent record (an upstream relationship).

•The Parent to Child Link Name column shows the verbiage for a parent record (a downstream relationship) related to a child record.

•At the bottom of the window, the Label for arrow from the Child to Parent Object field shows the upstream relationship. For example, it shows hosted on.

•The Label for arrow from Parent to Child Object field shows the downstream relationship. For example, it shows hosts.

3.Double-click a record. The CI Named Rel Data edit window appears.

4.Change the labels as needed. For example, you could change hosted on to hosted by.

5.Click Save. The relationship name appears when you define a CI map.

Defining Constraints for Configuration Item Relationships

Using the CI Named Rel Constraints workspace, you can define logical relationships between parent and child configuration items. When you search for a configuration item to link while defining a CI map, the only results that appear are the configuration item types that you define can logically link to the configuration item that you are mapping from (for example, a workstation configuration item or computer configuration item can be a child of a server configuration item, but the server configuration item cannot be a child of a workstation or computer configuration item).

1.Log in to the application as a Configuration Manager.

2.Open the CI Named Rel Constraints workspace. The list of constraints appears.

•The Child Group Name column shows the configuration item type of a child record related to a parent record (an upstream relationship).

•The Link Name column shows the verbiage to define the relationship of the selected configuration item type, as defined in Defining a Configuration Item Relationship.

•The Master Group Name column shows the configuration item type of a parent record (a downstream relationship) related to a child record.

3.Click New. The CINamedRelContraints form appears.

4.Enter information into the fields.

5.Click Save.